Horizontal perspective

  • Presentation layer
  • Middleware layer
  • Back-end layer

As an example for a bank we may have the following horizontal three-tiers perspective:

  • Presentation layer (front-end solutions, electronic channels distribution –Internet, Mobile, call-centre, self-service banking, queue management, ATM, EPOS, banking terminals)
  • Middleware layer ( SOA products, business logic, BPMS, APS, collection, Operational CRM, Analytical CRM, Marketing/Sales Force Effectiveness, Controlling MIS, Reporting, Credit Risk, Document Management, e-Learning, Compliance, Collaboration solutions)
  • Back-end layer ( retail , corporate, treasury, card processing systems, leasing, factoring etc)