Services perspectives

  • Office automation
  • Development services
  • IT Operations services
  • Information security
  • Basic HW, SW, networking services

As an example for a bank we may have the following services perspective:

  • Office automation (e-mail/collaboration, unified messaging/VoIP, archiving/document management – backoffice centralisation, content management)
  • Development services (requirements analysis, modeling/design, coding&build, test&QA management, services management)
  • IT Operations services (Service Desk, Incident Management, Problem Management, Configuration Management, Release & Change Management, SLA Management, Availability Management, Business Continuity and Disaster Recovery Management, Capacity Management)
  • Information security (Governance services, fraud management, security incident response system, vulnerability management, identity management, security infrastructure management)
  • Base services (system/network/data base management, application infrastructure housing, SW distribution/desktop management, IT services infrastructure management, IT asset/Licenses Management)